Utility Billing FAQs

All questions about trash or bulk pick ups should be directed to the Public Works Department. (937) 847-6634

All households use water differently, therefore comparing bills without facts may be misleading. If there is a substantial difference with your bill between quarters, Utility Billing would be happy to investigate and help determine the solution.

Water and sewer usage is billed based on how many units of water runs through the meter. The meter read dates are provided to measure the time between billings. Separate rates for water and sewer are applied to the water usage to calculate each billed amount. A refuse charge is included and billed at $14/month or $42/quarter.

A minimum bill will be generated for water usage of 0-10 units. This amount will be the same up to 10 units of usage.

Water usage is measured in units. A unit of water is 100 cubic feet, or 750 gallons of water.

Yes, extension agreements are available and all requests will be reviewed and payment terms established within the agreement by utility billing. Landlords will be required to call utility billing and grant permission before a tenant is granted an extension.

Bills are sent quarterly at the beginning of the month with the option to pay your account at any time.

Questions may be directed to the Utility Billing Division at (937) 847-6460.

The Utility Billing Division oversees water, sewer and refuse billing for the City. Customer billing occurs quarterly, and payments can be made online, by mail, by automatic bank account withdrawals or in person at the Civic Center. Personal checks, cash (in person only), Visa, MasterCard, Discover and American Express (online only) are accepted forms of payment. You can also pay online by visiting the utility billing page here