Utility Billing FAQs

Click here to register your account, enter either your phone number or account number. Provide your first and last name as shown on your utility bill, along with an email address and a password. After registering, you can download the “My Water Advisor 2.0” mobile app to track your water usage anywhere, anytime.

All questions about trash or bulk pick ups should be directed to the Public Works Department by calling (937) 847-6635.

All households use water differently, therefore comparing bills without facts may be misleading. If there is a substantial difference with your bill between months, Utility Billing Department would be happy to investigate and help determine the solution.

The city charges all accounts receiving water and/or sewer services a minimum fee based on meter size. This minimum charge applies to usage between 0-3 units. The minimum fee helps distribute the fixed costs of operating, replacing and maintaining the water and sewer infrastructure and equipment.

The minimum monthly charge for most single-family residential meters is $65.07, which includes $21.18 for water, $28.87 for sewer, and $17.00 for refuse. Charges beyond the minimum are based on usage. Rates vary for larger meter sizes and multi-family units.

For information on rates for water meters other than residential, please contact the utility billing department.

The city bills water and sewer usage based on the units of water that run through the meter. The meter read dates are provided to measure the time between billing cycles. Separate water and sewer rates are applied to the measured water usage to calculate the billed amounts for each service. Additionally, a $17 per month trash charge is included on the bill.

With the change from quarterly billing to monthly billing, extensions will no longer be feasible. The amount of time available to pay a bill continues to be 45 days. Since bills will be sent every 30 days vs. every 90 days, it is necessary to keep up with the current balance due.

However, during the transition period (October 1, 2023 – December 1, 2023) previous extension agreements will be honored and any prior balance up to $65 will be permitted to carry forward without disconnection. Beginning January 1, 2024, all balances must be paid within 45 days to avoid disconnection.

Bills are sent monthly at the beginning of each month and will be due around the middle of the month.

Water usage is measured in units. A unit of water is 100 cubic feet or 750 gallons of water.

For questions, contact the Utility Billing Division at (937) 847-6460.

The Utility Billing Division oversees monthly water, sewer and trash billing for the city. Customers can make payments online, by mail, through automatic bank account withdrawals or in person at the Miamisburg Civic Center. Accepted payment methods include personal checks, cash (in-person only), Visa, Mastercard, Discover and American Express (online only).

Customers can also pay online by clicking here.