FAQ Topic: Utility Billing

All questions about trash or bulk pick ups should be directed to the Public Works Department by calling (937) 847-6635.

All households use water differently, therefore comparing bills without facts may be misleading. If there is a substantial difference with your bill between months, Utility Billing Department would be happy to investigate and help determine the solution.

The city bills water and sewer usage based on the units of water that run through the meter. The meter read dates are provided to measure the time between billing cycles. Separate water and sewer rates are applied to the measured water usage to calculate the billed amounts for each service. Additionally, a $17 per … Continued

The city charges all accounts receiving water and/or sewer services a minimum fee based on meter size. This minimum charge applies to usage between 0-3 units. The minimum fee helps distribute the fixed costs of operating, replacing and maintaining the water and sewer infrastructure and equipment. The minimum monthly charge for most single-family residential meters … Continued

Water usage is measured in units. A unit of water is 100 cubic feet or 750 gallons of water.

With the change from quarterly billing to monthly billing, extensions will no longer be feasible. The amount of time available to pay a bill continues to be 45 days. Since bills will be sent every 30 days vs. every 90 days, it is necessary to keep up with the current balance due. However, during the … Continued

Bills are sent monthly at the beginning of each month and will be due around the middle of the month.