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FAQ Topic: Utility Billing

What is included on my Utility bill?

Water and sewer usage is billed based on how many units of water runs through the meter. The meter read dates are provided to measure the time between billings. Separate rates for water and sewer are applied to the water usage to calculate each billed amount. A refuse charge is included and billed at $14/month.

What does minimum usage mean?

A minimum monthly bill will be generated for water usage of 0-3 units. This amount will be the same up to 3 units of usage.

What are units?

Water usage is measured in units. A unit of water is 100 cubic feet, or 750 gallons of water.

Can I apply for an extension for my Utility bill?

Yes, extension agreements are available and all requests will be reviewed and payment terms established within the agreement by utility billing. Landlords will be required to call utility billing and grant permission before a tenant is granted an extension.

How do I pay my water and sewer bill?

The Utility Billing Division oversees water, sewer and refuse billing for the City. Customer billing occurs monthly, and payments can be made online, by mail, by automatic bank account withdrawals or in person at the Civic Center. Personal checks, cash (in person only), Visa, MasterCard, Discover and American Express (online only) are accepted forms of … Continued

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