With the change from quarterly billing to monthly billing, extensions will no longer be feasible. The amount of time available to pay a bill continues to be 45 days. Since bills will be sent every 30 days vs. every 90 days, it is necessary to keep up with the current balance due.
However, during the transition period (October 1, 2023 – December 1, 2023) previous extension agreements will be honored and any prior balance up to $65 will be permitted to carry forward without disconnection. Beginning January 1, 2024, all balances must be paid within 45 days to avoid disconnection.