FAQ Topic: Finance FAQs

All questions about trash or bulk pick ups should be directed to the Public Works Department. (937) 847-6634

All households use water differently, therefore comparing bills without facts may be misleading. If there is a substantial difference with your bill between months, Utility Billing would be happy to investigate and help determine the solution.

Water and sewer usage is billed based on how many units of water runs through the meter. The meter read dates are provided to measure the time between billings. Separate rates for water and sewer are applied to the water usage to calculate each billed amount. A refuse charge is included and billed at $14/month.

All accounts receiving water and or sewer services within the city are charged a minimum based on the size of the meter. This minimum charge is applied to usage between 0-3 units. A minimum charge fairly distributes the fixed costs related to water and sewer services which includes operations as well as replacing and maintaining … Continued

Water usage is measured in units. A unit of water is 100 cubic feet, or 750 gallons of water.

With the change from quarterly billing to monthly billing, extensions will no longer be feasible. The amount of time available to pay a bill continues to be 45 days. Since bills will be sent every 30 days vs. every 90 days, it is necessary to keep up with the current balance due. However, during the … Continued

Bills are sent monthly at the beginning of each month and will be due around the middle of the month.