Archives: FAQs

How do I track my utility usage?

Register your account at www.mywateradvisor2.com using either the phone number associated with your account or your account number.  Enter your first and last name as it appears on your utility bill, enter an email address and create a password.  Once registered you can also download the mobile app, “My Water Advisor 2.0” to track consumption … Continued

I have a question about Emergency Medical Services Billing

The Miami Valley Fire District (MVFD) provides Emergency Medical Services (EMS) for the residents of the City of Miamisburg and Miami Township. If you are currently experiencing a medical emergency, dial 911. If you have any questions about EMS and/or billing questions, please call the MVFD at (937) 560-2152 or visit their website at https://miamivalleyfiredistrict.org/ova_sev/ems-services/ … Continued

Who can I call to resolve potential eviction issues?

The Dayton Mediation Center supports homelessness prevention through its landlord/tenant program throughout Montgomery County.  This program strives to assist people in their efforts to maintain  housing by providing mediation, conflict coaching, landlord/tenant education and referrals to agencies that can offer additional support, such as rental assistance.  For information, call (937) 333-2349.

What is included on my Utility bill?

Water and sewer usage is billed based on how many units of water runs through the meter. The meter read dates are provided to measure the time between billings. Separate rates for water and sewer are applied to the water usage to calculate each billed amount. A refuse charge is included and billed at $14/month.

What does minimum usage mean?

All accounts receiving water and or sewer services within the city are charged a minimum based on the size of the meter. This minimum charge is applied to usage between 0-3 units. A minimum charge fairly distributes the fixed costs related to water and sewer services which includes operations as well as replacing and maintaining … Continued

What are units?

Water usage is measured in units. A unit of water is 100 cubic feet, or 750 gallons of water.

Can I apply for an extension for my Utility bill?

With the change from quarterly billing to monthly billing, extensions will no longer be feasible. The amount of time available to pay a bill continues to be 45 days. Since bills will be sent every 30 days vs. every 90 days, it is necessary to keep up with the current balance due. However, during the … Continued

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