Archives: FAQs

How do I track my utility usage?

Click here to register your account, enter either your phone number or account number. Provide your first and last name as shown on your utility bill, along with an email address and a password. After registering, you can download the “My Water Advisor 2.0” mobile app to track your water usage anywhere, anytime.

I have a question about Emergency Medical Services Billing

The Miami Valley Fire District (MVFD) provides Emergency Medical Services (EMS) for the residents of the City of Miamisburg and Miami Township. If you are currently experiencing a medical emergency, dial 911. If you have any questions about EMS and/or billing questions, please call the MVFD at (937) 560-2152 or visit their website at https://miamivalleyfiredistrict.org/ova_sev/ems-services/ … Continued

Who can I call to resolve potential eviction issues?

The Dayton Mediation Center supports homelessness prevention through its landlord/tenant program throughout Montgomery County. This program strives to assist people in their efforts to maintain housing by providing mediation, conflict coaching, landlord/tenant education and referrals to agencies that can offer additional support, such as rental assistance. For information, call (937) 333-2349.

What does minimum usage mean?

The city charges all accounts receiving water and/or sewer services a minimum fee based on meter size. This minimum charge applies to usage between 0-3 units. The minimum fee helps distribute the fixed costs of operating, replacing and maintaining the water and sewer infrastructure and equipment. The minimum monthly charge for most single-family residential meters … Continued

What is included on my utility bill?

The city bills water and sewer usage based on the units of water that run through the meter. The meter read dates are provided to measure the time between billing cycles. Separate water and sewer rates are applied to the measured water usage to calculate the billed amounts for each service. Additionally, a $17 per … Continued

Can I apply for an extension for my Utility bill?

With the change from quarterly billing to monthly billing, extensions will no longer be feasible. The amount of time available to pay a bill continues to be 45 days. Since bills will be sent every 30 days vs. every 90 days, it is necessary to keep up with the current balance due. However, during the … Continued

What are units?

Water usage is measured in units. A unit of water is 100 cubic feet or 750 gallons of water.

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