Upgraded water meters being installed soon

Posted on August 22, 2022

water meter

Miamisburg, Ohio – Aug. 22, 2022: In an ongoing effort to improve customer service and maximize water system efficiency for the community, the City of Miamisburg will soon begin the process of replacing its estimated 8,500 residential and commercial water meters.

The City is partnering with Ferguson Waterworks on this project. The new meters are part of Ferguson’s Advanced Metering Infrastructure (AMI) system by Master Meter that adds technology to the entire metering process and provides benefits to both water customers and the City.

• Water customers for the first time will be able to monitor their usage in real time through a smartphone app or a website portal. Individuals can also sign-up for notification alerts regarding high usage.

• The City will move to a meter reading process that is done completely by remote, eliminating the need for staff to visit every service address to make manual readings. This provides more flexibility for crews to conduct maintenance activities or respond to urgent situations.

The new meters will also provide more accurate readings than the existing models, according to Public Works Director Valerie Griffin.

“We are excited to partner with a forward-thinking utility like Miamisburg,” said Jeff Garrett, Ferguson AMI specialist. “This type of automated system brings customer service to the forefront, benefitting residents serviced by the utility.”

The installation contractor will be sending letters and distributing hanging door signs this fall to notify customers when their meter will be exchanged. This enables the resident or business owner to plan for a 15-to-20 minute water service interruption. Of course, meters located in a residence require customers to be present for installation.

Ferguson Waterworks is the largest wholesale distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the nation. The company is also a major distributor of HVAC equipment, fire protection systems, waterworks and industrial products and services.

Questions about the water meter changeout may be directed to the Public Works Department at 847-6635.

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